The Emergency Communications Division is responsible for police and fire radio communications, non-emergency call communications and 911 emergency call communications.
A Communication Specialist, or Dispatcher, is often the unsung professional of the emergency response team. Known as the true first responder, these professionals gather essential information from callers who request emergency services. They then dispatch the appropriate first responders to the scene.
Qualities of Staff
Dispatchers must be able to take control of situations that many times turn heart-wrenching, stressful, confusing, and frenzied. Dispatchers must be organized, adept at multi-tasking, level-headed, and trustworthy. A Dispatchers role within an emergency situation often places them in the middle of life or death situations, so requirements and training for these positions are often stringent, rigorous and unwavering.
The Rosenberg Police Department houses its own communication center within the department. There are a total of:
1 Director of Public Safety Communications assigned to the division
2 Communication Supervisors
13 licensed communication specialists
The division houses six work stations with the most up to date computer software, and access to the cameras mounted throughout the City of Rosenberg.
Text-to-9-1-1 is a valuable service to be used in an emergency situation when it is not possible to make a voice call. Voice calls are still the best and fastest way to contact 9-1-1.